Course Objectives

1.0 CEU PT/OT/ST

  • Know the value of customer service in healthcare and impact of patient satisfaction on care quality.

  • Define customer service and best practice strategies for patients, physicians, employers, coworkers and payor sources.

  • Low cost, free and effective marketing strategies to promote services to potential employers and to the community.

  • Be familiar with compliance requirements for marketing as defined by federal payors and your discipline's Code of Ethics.

Course Curriculum

[what's included]

    1. Hi!

    2. Course Descriptor

    3. Really Useful Links & Downloads

    1. Customer Service and Marketing

    2. Mitigate Marketing Risks

    3. Branding Starts With Your Resume

    4. A short commercial break

    5. Free or Inexpensive Marketing Strategies That Work

    1. You rock. We roll.

    2. Survey

    3. Take the Quiz

About this course

  • Free
  • 11 lessons
  • 0 hours of video content

Frequently Asked Questions

Please reach out if you would like to talk to a human!

  • Is the course accredited?

    Yes! This is part of the 3 Hour Modular Course, "Maintenance Therapy. A BluePrint for Success" which is approved/registered in 8 States and accepted in 17 States. A Modular Course means that you can take a portion of the course and still earn credit.

  • Is the course approved in my State?

    We hope so! We add states based on member request and are approved, registered or accepted in the following States: AL, AZ, DE, DC, FL, GA, HI, ID, KY, MI, MO, MS, NC, ND, OH (OT only), PA, RI, SC, TN, UT, VT, VI, WY.

  • What if my state isn't listed?

    It DOES NOT mean that in the remaining states, our courses will not count toward your CEUs - it just means that the process may need to be manual (self-reported). Ask your ITA team if you have questions and we will check the process for you.

  • Do you submit to CE Broker?

    Of course we do! :-) Courses are uploaded within 24 hours. If you don't see your course in this timeframe, give us a call.

  • How Do I Access My Certificate?

    You will have instant access to your Certificate through your classroom to download, print or just show off what you have accomplished!